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Defining Exceptional Customer Service

At Edlen, great customer service begins and ends with exceptional employees

Diane Brule

01/14/2019 | Posted in Executive Perspective

During business transactions customers expect good customer service. At Edlen, it begins and ends with exceptional employees.

There is absolutely no doubt about it whatsoever. Edlen employees are adept at providing exceptional customer service. Every time I visit a venue or speak to a client or customer I repeatedly hear the following message – “Everyone at Edlen is amazing.”

Why is that? What is it that makes Edlen people amazing? Is it our people? Is it our training? In my opinion, it’s a combination of the two. However, there are more very important fundamentals that factor into the “Edlen amazing” equation.

The Edlen company culture is comprised of intelligent, kind and genuine people. I believe these character traits are innate. (The adage “you can’t teach nice” is true!)  When you work long hours alongside these types of people it naturally breeds an environment of trust and respect. As time goes on, and team collaboration builds, the more invested and engaged everyone becomes. The more engaged everyone becomes the more motivated they are to succeed.

While the events business is fast-paced, demanding and challenging at times, working alongside people with these attributes creates a winning environment. The result is a team that is willing to go above and beyond to satisfy their customers.

At Edlen, our customer’s journey begins and ends with engaged employees. You can’t fake team spirit, genuine interpersonal relationships and an atmosphere comprised of people who care deeply about providing exceptional customer service. All the aforementioned factors result in better business outcomes. Better business outcomes made possible by all of our “amazing Edlen” people!

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